READYPRONOW PLATFORM POLICIES

Last Updated: May 1, 2026

These Policies outline how the ReadyProNow platform operates day-to-day.

They are designed to ensure a smooth experience for both Clients and Contractors and are enforceable under the Terms of Service and Contractor Agreement. Humanity apparently needs a rulebook for showing up on time and not disappearing into the void. Stunning development.

1. BOOKINGS, CANCELLATIONS & RESCHEDULING

Client Expectations

  • You may cancel or reschedule up to 24 hours before your appointment with no penalty.
  • Changes made within 24 hours may result in a partial or full service charge.

Contractor Expectations

  • You are expected to honor all accepted bookings.
  • If you must cancel, provide as much notice as possible.

How It’s Enforced

  • Late cancellations may be charged.
  • Repeated cancellations (client or contractor) may impact platform access.

2. NO-SHOWS & SITE ACCESS

Client Responsibilities

  • Ensure someone is present at the scheduled time.
  • Provide clear and safe access to the work area.

What Counts as a Client No-Show

A Client no-show occurs when:

  • No one is available upon Contractor arrival, and
  • The Contractor is unable to access the property.

Contractor Expectations

  • Contractors must wait a minimum of 15 minutes after arrival before leaving, unless otherwise agreed with the Client.

Contractor No-Show Definition

A Contractor no-show occurs when:

  • The Contractor is 30 minutes or more late without notice, or
  • The Contractor fails to attend the appointment entirely.

Outcome

  • In the event of a Client no-show, the full service call fee may be charged and retained.
  • In the event of a Contractor no-show, platform penalties may apply, including reduced visibility, temporary suspension, or removal.

3. SERVICE CALLS & REFUNDS

Service Call Fees

The initial service call is paid by the Client through the ReadyProNow platform at the time of booking or confirmation.

  • This secures the appointment and compensates the Contractor for attending.

Refunds

Service call fees are non-refundable once the Contractor arrives on-site ready to work, except in cases such as:

  • Verified service failure
  • Billing errors
  • Exceptional circumstances

Key Principle

ReadyProNow may review situations and disputes.

Decisions are made in good faith based on available evidence, platform records, and policy guidelines. Tiny digital courtroom energy. No powdered wigs yet.

4. ADDITIONAL WORK

For Clients

Before any extra work begins:

  • You must receive a clear description.
  • You must receive pricing upfront.
  • You must approve the work.

You are never obligated to approve additional work.

For Contractors

  • All additional work must be clearly explained and approved before starting.
  • All additional work must be reported through the platform.

Payment for Additional Work

  • Additional work is paid directly from Client to Contractor, unless otherwise specified.

Enforcement

  • Failure to report additional work may result in estimated service fee charges, payment adjustments, and/or account penalties, including reduced visibility, suspension, or removal from the platform.

5. PAYMENTS

Initial Service Call

  • Paid through the ReadyProNow platform
  • Secures the booking
  • Subject to cancellation and refund rules

Additional Work

  • Paid directly between Client and Contractor

Platform Role

  • ReadyProNow facilitates the service call transaction.
  • ReadyProNow is not the service provider.

6. CONTRACTOR PERFORMANCE EXPECTATIONS

Contractors are expected to:

  • Respond promptly to job notifications
  • Communicate clearly with clients
  • Arrive on time
  • Deliver professional service

What Happens If Standards Aren’t Met

  • Reduced visibility on the platform
  • Temporary suspension
  • Removal from the platform

7. COMMUNICATION STANDARDS

Contractors

  • Must monitor messages when marked available
  • Should respond within a reasonable timeframe (typically within 1–2 hours during active availability)

Clients

  • Should provide accurate job details
  • Should communicate changes as early as possible

8. COMPLAINTS & ISSUE RESOLUTION

Timeline

  • Issues must be reported within 48 hours of service completion.

What ReadyProNow Does

We may:

  • Review the situation
  • Facilitate communication
  • Suggest a resolution

Important

ReadyProNow does not guarantee outcomes but works to support fair resolutions. Because every dispute has at least two sides and occasionally one person insisting their “quick fix” involved duct tape and optimism.

9. PROFESSIONAL CONDUCT

All users must:

  • Act respectfully
  • Avoid harassment or abusive behavior
  • Provide accurate and honest information

Violations May Result In

  • Warnings
  • Account suspension
  • Permanent removal

10. PLATFORM INTEGRITY RULES

Contractors may NOT:

  • Bypass the platform to avoid fees
  • Accept off-platform work from platform-generated clients

Clients may NOT:

  • Attempt to bypass the platform in ways that violate Terms

11. SAFETY & RESPONSIBILITY

Clients

  • Must provide a safe working environment

Contractors

  • Are responsible for their own work, tools, and safety practices

Platform Position

ReadyProNow:

  • Does not supervise work
  • Does not guarantee outcomes

12. HOW THESE POLICIES ARE USED

These Policies are:

  • A day-to-day operating guide
  • A reference for expected behavior
  • A support tool for dispute resolution

They are enforceable through the Terms of Service and Contractor Agreement.